glh Hotels are committed to helping our guests and partners during the current outbreak of COVID-19 (coronavirus).
As the situation is ever-changing, please, bookmark this page for future updates and review the updated policy from glh Hotels.
Please, also take time to review our trusted sites from the FCO, UK Government, and the NHS below.
Given the growing restrictions that we are currently facing here in London due to the unprecedented COVID-19 situation, we have made the difficult decision to temporarily close all our hotels:
Temporarily closed from 25th March 2020:
- Amba Hotel Charing Cross
- Amba Hotel Grosvenor
- The Royal Horseguards
- The Tower Hotel London
- Thistle Bloomsbury Park
- Thistle City Barbican
- Thistle Express Luton
- Thistle Express Swindon
- Thistle Holborn
- Thistle Hyde Park
- Thistle Kensington Gardens
- Thistle Piccadilly
- Thistle Poole
- Thistle Trafalgar Square
Temporarily closed from 3rd April 2020:
- Amba Hotel Marble Arch
Temporarily closed from 10th April 2020:
- Thistle Heathrow Terminal 5
- Our team is receiving ongoing briefings and enhanced hygiene protocol training
- We have increased cleaning and sanitising of our public areas and high touch hard surfaces
- There is a heightened guest room cleaning protocol in place, with the continued use of high grade disinfectant as recommended by Public Health England
- We also have hand sanitisers and antibacterial wipes available in our public areas.
For advice on travelling abroad or to the UK, including the latest information on COVID-19, safety and security and other travel advice.
Updates from the UK Government include travel advice, guidence for business based in the UK and advice for vulernable people.
1.1 glh Hotels have implemented additional strict hygiene and infection control measures, which includes an increased frequency of cleaning and sanitising of high touch hard surfaces, additional hand sanitisers and antibacterial wipes are available in the hotels and there is also a heightened guest room cleaning protocol in place.
1.2 All glh hotel employees have been fully briefed on increased hygiene standards, to minimise the spread of infection.
1.3 All glh employees and guests are expected to act responsibly by taking heightened personal hygiene precautions to prevent the spread of infection.
1.4 All glh employees have been advised to stay at home if they feel unwell, to minimise the risk of infection of guests and colleagues.
2.1 All guests will be expected to act responsibly by taking personal hygiene precautions to prevent the spread of infection i.e. regularly washing of hands, using available hand sanitizers and wipes, and using and safely disposing of tissues.
2.2 If a guest staying in a glh Hotel feels unwell, either they have a high temperature, shortness of breath or a cough, they are expected to follow government advice and self-isolate. Please visit NHS Covid-19 website to access the latest government advice.
2.3 If you have a suspected case of coronavirus during your stay with us, please follow government advice and ‘self-isolate’, do not leave your hotel room and let the hotel team know by calling reception.
4.1 In the event of a suspected case of coronavirus occurring at one of the hotels, the hotel incident management action plan will be mobilised. glh Hotels will work with Public Health England and NHS to implement infection control measures and minimise the impact of the outbreak.
4.2 glh Hotels will take all actions necessary to ensure the hotel is completely safe for guests and employees which may include the temporary closure of the hotel if necessary.
4.3 The safety of glh Hotels guests and employees will remain our highest priority. glh Hotels employees will keep all affected hotel guests fully informed, ensure they are provided with adequate supplies of drinking water and food, and they have access to medical advice or attention as they need.
4.4 glh Hotels will inform all hotel guests (who are yet to arrive) of the alternative hotel accommodation that shall be provided at another unaffected hotel within the portfolio.