glh Hotels are committed to helping our guests and partners during the current outbreak of COVID-19 (coronavirus).
As the situation is ever-changing, please, bookmark this page for future updates and review the updated policy from glh Hotels.
We've created a handy guide on how glh Hotels is helping to protect the safety and wellbeing of our guests, employees and other members of the public. Download the glh Covid-19 guide here >
Your wellbeing and safety is our top priority when you come to visit us in London. So we've created this guide to help you understand how to do just that.
Operational Update for May 17, 2021:
Throughout you stay
Firstly, you’ll notice the team will all being wearing face coverings, along with other guests in all public areas in line with Government guidelines.
We have hand sanitizer ready for you at the entrance and key spots around the hotel. And we’ll ensure social distancing measures are thoughtfully observed.
We’ll also be asking our guests checking-in, to check in on the NHS COVID-19 app too. And at the end of your stay simply use the express checkout at reception for a contact-free goodbye.
We’re keeping things spotless with our enhanced and rigorous cleaning and hygiene protocols. All bedrooms go through a high-touch, deep clean including extra disinfection of the most frequently touched guests room areas before every new guest arrives.
Restaurant & bars
We're delighted to say that our restaurants and bars are open again. Reservation for all mealtimes in the restaurants, including breakfast will be required to manage social distancing and flow of our guests.
We’re not quite ready to roll out the breakfast buffet that everyone loves. We’ll be serving plated breakfast. Room serve breakfast is also available.
Meeting & events spaces
We’re pleased that both indoor and outdoor business events can take place as per government guidance. This includes conferences, trade shows, exhibitions, charity auctions, private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality.
Capacity restrictions will apply to both indoor events (up to 1,000 people or 50% of a venue or site’s capacity, whichever is lower) and outdoor events (up to 4,000 people or 50% of a venue or site’s capacity, whichever is lower).
For advice on travelling abroad or to the UK, including the latest information on COVID-19, safety and security and other travel advice.
Updates from the UK Government include travel advice, guidence for business based in the UK and advice for vulernable people.
Health advice from the NHS include symptons and tips on how to avoid catching and spreading COVID-19
1.1 glh Hotels have implemented additional strict hygiene and infection control measures, which includes an increased frequency of cleaning and sanitising of high touch hard surfaces, additional hand sanitisers and antibacterial wipes are available in the hotels and there is also a heightened guest room cleaning protocol in place.
1.2 All glh hotel employees have been fully briefed on increased hygiene standards, to minimise the spread of infection.
1.3 All glh employees and guests are expected to act responsibly by taking heightened personal hygiene precautions to prevent the spread of infection.
1.4 All glh employees have been advised to stay at home if they feel unwell, to minimise the risk of infection of guests and colleagues.
2.1 All guests will be expected to act responsibly by taking personal hygiene precautions to prevent the spread of infection i.e. regularly washing of hands, using available hand sanitizers and wipes, and using and safely disposing of tissues.
2.2 If a guest staying in a glh Hotel feels unwell, either they have a high temperature, shortness of breath or a cough, they are expected to follow government advice and self-isolate. Please visit NHS Covid-19 website to access the latest government advice.
2.3 If you have a suspected case of coronavirus during your stay with us, please follow government advice and ‘self-isolate’, do not leave your hotel room and let the hotel team know by calling reception.
4.1 In the event of a suspected case of coronavirus occurring at one of the hotels, the hotel incident management action plan will be mobilised. glh Hotels will work with Public Health England and NHS to implement infection control measures and minimise the impact of the outbreak.
4.2 glh Hotels will take all actions necessary to ensure the hotel is completely safe for guests and employees which may include the temporary closure of the hotel if necessary.
4.3 The safety of glh Hotels guests and employees will remain our highest priority. glh Hotels employees will keep all affected hotel guests fully informed, ensure they are provided with adequate supplies of drinking water and food, and they have access to medical advice or attention as they need.
4.4 glh Hotels will inform all hotel guests (who are yet to arrive) of the alternative hotel accommodation that shall be provided at another unaffected hotel within the portfolio.