glh Hotels are committed to helping our guests and partners during the current outbreak of COVID-19 (coronavirus).
As the situation is ever-changing, please, bookmark this page for future updates and review the updated policy from glh Hotels.
Your wellbeing and safety is our top priority when you come to visit us in London. So we've created this guide to help you understand how to do just that.
The UK government announced on the 23rd of June 2020 that all hotels in England can reopen from the 4th of July. We are excited to be welcoming guests back to Amba Hotels, Guoman Hotels and Thistle Hotels from the 4th of July and have made several changes to ensure your safety.
We've been busy behind the scenes putting in measures with our colleagues to keep you, our guests, safe and well during your visit.
Keeping things clean
We've enhanced our already rigorous cleaning and hygiene standards and increased the frequency of our professional cleaning to ensure all surfaces are safe.
We have also made sanitisers available throughout our hotels for both guests and staff.
Maintaining social distance
All our hotels have been adapted to keep guests socially distant. We've added more information and signage to guide you on how to remain socially distant. We also welcome you to use our express check out service to minimise close contact.
We're going cashless
To keep you safe, we've moved our payments to card only and accept all major cards.
New housekeeping policy
Ensuring your safety is paramount to us so we've adapted our housekeeping policy so that bedrooms are only cleaned once a guest has departed, minimising contact between staff and guests in rooms. You also have the option of retaining a normal service, for this, you must leave the room.
We are continuing to review our food and beverage offering in line with the UK government guidelines on COVID-19. Whilst, we may not be able to open our restaurants immediately, you can still enjoy our scrumptious breakfast or lunches through no-contact room service.
We've adapted our meeting spaces so you can safely use them. This may mean your usual meeting room has more spaced seating to accommodate social distancing.
We are committed to ensuring your safety and wellness during your stay. We want to be flexible to your needs. If you've reserved an amendable booking, you can amend your stay dates online or by contacting your hotel. Alternatively, let us know how we can make your stay more enjoyable and safe.
Our Booking Policy
For all prepaid, non-flexible bookings made directly with the hotels via our website or Reservations Sales Centre, we will offer free modification of reservations for stays booked to the 31st of August 2020. Please note the new guest price is subject to the dates of stay and any difference will need to be paid or if the price is less then a credit will be held against the future booking.
Flexible bookings can be cancelled up to 2.00 p.m. local time on the day of arrival. Please note that no-shows will be charged in accordance with our standard terms and conditions.
If you made your booking through a third-party website or travel agent, then you will need to contact them directly to confirm their policy.
For advice on travelling abroad or to the UK, including the latest information on COVID-19, safety and security and other travel advice.
Updates from the UK Government include travel advice, guidence for business based in the UK and advice for vulernable people.
1.1 glh Hotels have implemented additional strict hygiene and infection control measures, which includes an increased frequency of cleaning and sanitising of high touch hard surfaces, additional hand sanitisers and antibacterial wipes are available in the hotels and there is also a heightened guest room cleaning protocol in place.
1.2 All glh hotel employees have been fully briefed on increased hygiene standards, to minimise the spread of infection.
1.3 All glh employees and guests are expected to act responsibly by taking heightened personal hygiene precautions to prevent the spread of infection.
1.4 All glh employees have been advised to stay at home if they feel unwell, to minimise the risk of infection of guests and colleagues.
2.1 All guests will be expected to act responsibly by taking personal hygiene precautions to prevent the spread of infection i.e. regularly washing of hands, using available hand sanitizers and wipes, and using and safely disposing of tissues.
2.2 If a guest staying in a glh Hotel feels unwell, either they have a high temperature, shortness of breath or a cough, they are expected to follow government advice and self-isolate. Please visit NHS Covid-19 website to access the latest government advice.
2.3 If you have a suspected case of coronavirus during your stay with us, please follow government advice and ‘self-isolate’, do not leave your hotel room and let the hotel team know by calling reception.
4.1 In the event of a suspected case of coronavirus occurring at one of the hotels, the hotel incident management action plan will be mobilised. glh Hotels will work with Public Health England and NHS to implement infection control measures and minimise the impact of the outbreak.
4.2 glh Hotels will take all actions necessary to ensure the hotel is completely safe for guests and employees which may include the temporary closure of the hotel if necessary.
4.3 The safety of glh Hotels guests and employees will remain our highest priority. glh Hotels employees will keep all affected hotel guests fully informed, ensure they are provided with adequate supplies of drinking water and food, and they have access to medical advice or attention as they need.
4.4 glh Hotels will inform all hotel guests (who are yet to arrive) of the alternative hotel accommodation that shall be provided at another unaffected hotel within the portfolio.