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Our commitment to providing a safe stay

glh Hotels is committed to helping our guests, employees and partners. Your wellbeing and safety is our top priority when you come to visit us in London. Please view the following information on our Covid policy and cancellations.

 

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Response from glh Hotels on Coronavirus (COVID-19) 


Throughout your stay
Firstly, you’ll notice the team may still be wearing face coverings. We kindly request that our guests continue to do so in all public areas in consideration of others, if possible.

We have hand sanitiser ready for you at the entrance and key spots around the hotel. 

We’re keeping things spotless with our enhanced and rigorous cleaning and hygiene protocols. All bedrooms go through a high-touch, deep clean including extra disinfection of the most frequently touched areas in each room before every new guest arrives.

Restaurant & bars
We're delighted to say that most of our restaurants and bars are open. Please check at individual hotels for details. Reservation for all mealtimes in the restaurants is recommended.

Meeting & events spaces
We’re pleased that both indoor and outdoor business events can take place. This includes conferences, trade shows, exhibitions, charity auctions, private dining events such as charity or gala dinners and awards ceremonies, and corporate hospitality.


Cancellation policy

We know things can change quickly and you might have to modify your booking. Check our booking policy below and let us know how we can help.

1. Individual Travel

  •  All reservations amendments and cancellations must be made through the original point of booking. The hotel reservations teams will not be able to process amendments and cancellations, including refunds for any bookings if they have been made through another 3rd party booking channel or travel agent.
     
  • Flexible bookings can be cancelled without any penalty, up to 2pm on the day of arrival, but all no-shows will be charged in accordance with our terms and conditions.

  • Please note: for these modifications, the price will change to the best available rate based on the new stay dates and any difference in rate will need to be paid. If the price is less, then a credit will be held against the future booking. There will be no partial refunds.

2. Meetings, Events and Group Accommodation

  • All meetings, events and/or group accommodation cancellations will be assessed on a case by case basis. glh aims to offer as much flexibility as possible with rebooking for future dates, waivers on attrition policies should the event or group still proceed but with smaller numbers, with movement to other properties within the group, as well as consideration on cancellation charges.

Helpful links to trusted advice sources

Big Ben

FCO

For advice on travelling abroad or to the UK, including the latest information on COVID-19, safety and security and other travel advice.

See advice page

UK Government

Updates from the UK Government include travel advice, guidence for business based in the UK and advice for vulernable people.

See advice page

NHS

Health advice from the NHS include symptons and tips on how to avoid catching and spreading COVID-19

See advice page

Full Policy Details

1.1 glh Hotels have implemented additional strict hygiene and infection control measures, which includes an increased frequency of cleaning and sanitising of high touch hard surfaces, additional hand sanitisers and antibacterial wipes are available in the hotels and there is also a heightened guest room cleaning protocol in place.

1.2 All glh hotel employees have been fully briefed on increased hygiene standards, to minimise the spread of infection.

1.3 All glh employees and guests are expected to act responsibly by taking heightened personal hygiene precautions to prevent the spread of infection.

1.4 All glh employees have been advised to stay at home if they feel unwell, to minimise the risk of infection of guests and colleagues.

2.1 All guests will be expected to act responsibly by taking personal hygiene precautions to prevent the spread of infection i.e. regularly washing of hands, using available hand sanitizers and wipes, and using and safely disposing of tissues.

2.2 If a guest staying in a glh Hotel feels unwell, either they have a high temperature, shortness of breath or a cough, they are expected to follow government advice and self-isolate. Please visit NHS Covid-19 website to access the latest government advice.

3.1 Individual Travel

  • 3.1.1 For all prepaid, non-flexible bookings for stays up until and including 30 June 2020, we will offer free modification of reservations to any dates of travel within the next 12 months or alternatively a full refund. Please note for modifications, the best available rates of stay are subject to the dates of stay and any difference in rate will need to be paid or if the price is less, then a credit will be held against the future booking.
  • 3.1.2 All reservations amendments and cancellations must be made through the original point of booking. The hotel reservations teams will not be able to process amendments and cancellations, including refunds for any bookings if they have been made through another 3rd party booking channel or travel agent.

3.2 Flexible bookings

  • 3.2.1 Flexible bookings can be cancelled without any penalty, but all no-shows will be charged in accordance with our terms and conditions.

3.3 Meetings, Events and Group Accommodation

  • 3.3.1 All meetings, events and/or group accommodation cancellations will be assessed on a case by case basis. glh aims to offer as much flexibility as possible with rebooking for future dates, waivers on attrition policies should the event or group still proceed but with smaller numbers, with movement to other properties within the group, as well as consideration on cancellation charges.